All orders, except Holiday Orders, are all custom made just for you. You choose the theme, colors and designs. You can either give me theme and I can make you some cute cookies that go with your theme or you can tell me what you want to see. These are your cookies and I want to make sure you are happy!
Each cookie will be individually wrapped. I do this to keep them fresh just for you. Cookies will stay fresh for a few weeks. Below I will list a few of my frequently asked questions. If you have any other questions feel free to contact me!
Q: How do I place an order?
A: Please fill out the custom order request on the Contact Me tab above. I will respond and let you know if I have availability.
Q: How much are your cookies?
A: Please see the Sugar Cookie tab above.
Q: How much notice do I need to give for ordering cookies?
A: For custom cookies I am typically booked out 6 weeks. Doesn’t mean I dont have random openings. Don’t hesitate to contact me. I do not take custom orders around holidays. I save that time to create special holiday cookies. So plan accordingly.
Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! You can have your date held on my calendar for the minimum order design per dozen of $48 per dozen. If there is a difference in price you can pay that once theme is decided.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date. No refunds will be given for cookies that have already been made, this includes holiday cookies. Any holiday cookies that are left 24 hours after the pickup times have ended will be forfeited with no refund unless other arrangements have been made with me.
Q: Can you provide nut-free or gluten-free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up in the Midland/Odessa TX area. I work under the Texas Cottage Law and can only ship inside the state of Texas. I occasionally will offer shipping within Texas.
Q: Do you deliver?
A: No
Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full.
Q: Can I freeze your cookies?
A: Yes! My cookies freeze very well! Often times people will freeze the cookies if I am unavailable for the exact date they’d like. To freeze the cookies you will very carefully place them in a tub or ziploc (if using a ziploc I recommend putting a cookie sheet under it for stability). Rather than stacking them on top of one another, try stacking them on their sides. If your cookies are packaged in a box you can simply leave them in there and put the box in the freezer. You will then take them out of the freezer the night before you’ll be needing them. DO NOT open the container or ziploc until the cookies are completely thawed. This is the most important step, opening the container may cause condensation and will ruin the cookies.
